Does it work? Yes, over the past four months we have exceeded our past goal by 40%, if not 50% and as for April, we are on track to meet our new current goal of $600 BPH (which does not include hygiene). Will we reach a $1000 BPH? Most emphatically yes. I will phase it in over a 3-6 month period but we are working smarter, not harder - getting each staff member to do their jobs more effectively and more efficiently but we are still enjoy "doing dentistry".

Nov 4, 2010
Dear Dr. Robertson,
I stumbled across your website quite by accident: I was Google Searching for a consultant and was intrigued by the header "the dental consultant that other consultants don't want you to know about". I read the site information, watched the YouTube videos, and ordered and downloaded all the printed information. I have spent my spare time this week reading and two incidents today have already made the small investment pay off.  First, a long-time patient had a recurrent decay under a MOD composite. Normally I would have just told her she needed it repaired by redoing the composite. Instead, I gave her the option of a crown or the simple filling, letter her know of the limitations of the filling.  Without hesitation she chose the crown.  The second incident was a physician, who came in with a fractured upper lateral incisor with deep decay.  I had treatment planned it for a large composite in July, but took one look at it today and told him it needed full coverage (which it definitely did).  The tooth ended up needing endodontic treatment.  In the past I would have felt bad about that all day, even though he waited four months to seek treatment.

  

Anyway, I need help and will proceed in whatever manner you would like me to.  I would assume that the detailed analysis of my statistics and situation would be the starting point. Very briefly, I am a solo practitioner of 30 years and won a free-standing building with five treatment rooms, only three of which are used routinely.  My two hygienists are booked all the time, but I have many openings in my schedule. One hygienist works Monday – Thursday 8:00 – 5:00, and Friday morning 8:00 – Noon.  The other hygienist works Tuesday, Wednesday, and Thursday 7:00 – 7:00. I am here for all those times, so I have plenty of time right now to work on my practice without setting aside a day or half day.  I would love to hire an associate to do the procedures I don’t enjoy (endodontics, oral surgery) and to grow my practice to fully utilize my building, but I am not sure how I can do that at this time financially. I also have triplets in college.  I will look forward to hearing from you and hopefully taking advantage of your help and guidance...

  

3 Months Later...

I have not had time to do much as we have been swamped at work.  I have not had an open appointment since late November.  My crown production has soared due to your two principles of giving the patient a choice (instead of assuming they will want the cheaper option), and that under treatment planning is as bad as over treatment planning.  Thanks for everything, and I will let you know when I am ready to move forward with you and/or your office manager (for consulting).
Thanks
Leslie S Pfeiffer, DDS

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Dr. Robertson,  

I wanted to let you know how much I am enjoying studying your tutorials.  I just finished going through the office management modules and am looking forward to starting on the dental productivity tutorial.  Thank you for allowing people, like myself, an opportunity to learn this valuable information.  It truly is priceless.  
Thanks Again!

Brent Ayers